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Delaware Department of
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How to Become a DMAB Volunteer Counselor


SHIP Volunteer

DMAB volunteers help fellow Medicare recipients in their community with questions regarding Medicare, Medicare supplements, Medicare claims processing, Medicare Advantage, and Medicare prescription drug plans. Volunteers should:

  • Not be, or have an immediate family member who is an active insurance salesperson.
  • Provide one-on-one counseling by appointment at counseling site.
  • Complete a Counseling Report Form and a Client Agreement Form for each client. These should be submitted to the SHIP Director or Assistant Director.
  • Keep all client information (medical and financial) confidential.
  • Never recommend a specific insurance company or policy.
  • Attend Medicare Training offered by DMAB.

» Being and Becoming a DMAB Counselor FAQs

» Policies & Procedures

» Delaware SHIP Volunteer Program – brochure outlines the Delaware SHIP Program and Volunteer Job Descriptions. Also includes the Volunteer Application and Agreement.

Call DMAB at 1-800-336-9500 or 302-674-7364 to obtain a DMAB Volunteer application. Or you may download and complete the Volunteer Application and turn it in to the DMAB Office.


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