Please be advised, the Wilmington Office of the Delaware Department of Insurance has moved to a new location effective June 30th, 2023. The new address for the Wilmington office is: 503 Carr Road, Suite 303, Wilmington, Delaware 19809. (All payments should be mailed to 1351 West North Street, Suite 101, Dover, Delaware 19904.)
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Procedures and Forms for Filing
Pursuant to the Federal Health Care Reform, the Delaware legislature has amended Title 18, Section 6416 relating to Independent Health Care Appeals Program (IHCAP). This section allows for a covered person or their representative to file a request for an external appeal within 4 months from receiving an adverse claim decision. Any carrier seeking to submit a request for this appeal type is required to complete the below application and send it electronically.
The goal of the Insurance Commissioner’s Consumer Services Division is to protect, advocate for and inform consumers of their rights and options when it comes to insurance. Please feel free to contact the Consumer Services Division with general questions you have about insurance or if you have problems or complaints by email, or call 1-800-282-8611 in Delaware or (302) 674-7310.
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