DMAB volunteers help fellow Medicare recipients in their community with questions regarding Medicare, Medicare supplements, Medicare claims processing, Medicare Advantage, and Medicare prescription drug plans. Volunteers should:

• Not be, or have an immediate family member who is an active insurance salesperson.
• Provide one-on-one counseling by appointment at counseling site.
• Complete a Counseling Report Form and a Client Agreement Form for each client. These should be submitted to the SHIP Director or Assistant Director.
• Keep all client information (medical and financial) confidential.
• Never recommend a specific insurance company or policy.
• Attend Medicare Training offered by DMAB.

» Being and Becoming a DMAB Counselor FAQs

» Policies & Procedures

» Delaware SHIP Volunteer Program – brochure outlines the Delaware SHIP Program and Volunteer Job Descriptions. Also includes the Volunteer Application and Agreement.

Call DMAB at 1-800-336-9500 or 302-674-7364 to obtain a DMAB Volunteer application. Or you may download and complete the Volunteer Application and turn it in to the DMAB Office.