Please be advised, the Wilmington Office of the Delaware Department of Insurance has moved to a new location effective June 30th, 2023. The new address for the Wilmington office is: 503 Carr Road, Suite 303, Wilmington, Delaware 19809. (All payments should be mailed to 1351 West North Street, Suite 101, Dover, Delaware 19904.)
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The goal of the Insurance Commissioner’s Consumer Services Division is to protect, advocate for and inform consumers of their rights and options when it comes to insurance. Please feel free to contact the Consumer Services Division with general questions you have about insurance or if you have problems or complaints.
To file a complaint or request assistance with a problem involving an insurance company or agent:
Please Note: If you have already contacted the Delaware Insurance Department concerning this matter DO NOT fill out this form. You may still contact the department by phone or email at the address below.
Before you file a complaint/inquiry with the Delaware Department of Insurance, you should first contact the insurance company, agent or adjuster in an effort to resolve the issue(s). The department cannot act as your lawyer or give legal advice. If you do not receive a satisfactory response, then complete this form and attach copies of any important papers that relate to your complaint. Request for Assistance may be submitted by fax, email, mail, or telephone.
If you have received a notice of cancellation or non-renewal from your automobile insurance company for any reason other than non-payment of premiums, under 18 Del. C §3906 you can file an appeal through the Department using the attached form.
If a Pharmacist has exhausted all internal appeal rights with the Pharmacy Benefits Manager (PBM) regarding a MAC list reimbursement he/she has the right under 18 Del. C §3324A and Regulation 1411, 9.0 to file an appeal through the Department using the attached form.