Due to the current state of emergency, we are unable to meet in person with the public. However, we will be able to provide you with the service you need by phone or by email.

Medicare Open Enrollment October 15th to December 7th!
Call DMAB at 302-674-7364 to review your Medicare Advantage and/or Medicare Prescription plan for 2022.

Flood Insurance - See More Info

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Hurricane Ida: Constituents may call 1-800-621-3362 or TTY 1-800-462-7585. Hours: 7 a.m. to 11 p.m. ET, 7 days a week
Website Info: DisasterAssistance.gov and FEMA.gov/disaster/hurricane-ida
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Insurance

Arbitration


doi_arbitrationIf complaints to the Insurance Commissioner’s Office about an auto, homeowner or health insurance policy do not provide a suitable solution to your issue, you may take part in a formal process called “arbitration”. In arbitration, you file a formal complaint against a company, somewhat like a lawsuit, but instead of a judge and jury, the case is decided by independent experts. For cases involving home or auto insurance, the matter is decided by a three-person panel made up of an attorney and two insurance adjusters who have no interest or stake in the case. For health insurance, it is a single expert.

Arbitration is available only after several attempts to resolve the matter informally have failed and will require a $50 filing fee for home and auto cases or a $75 filing fee for health insurance matters. Arbitration is not available to contest health insurance policy denials based on medical necessity.

Attorneys wishing to be considered as arbitration panel members may submit a resume to the Department of Insurance. Please direct your communication by email to: DOI-Legal@delaware.gov.

 

Auto Insurance:

Homeowner Insurance:

Health Insurance Arbitration:
 
Arbitration of Health Insurance Disputes Between Individuals and Carriers (Regulation 1315):

Provider Health Care Reimbursement Arbitration (Regulation 1313):

Disputes Between Carriers and Non-Network Providers of Emergency Care (Regulation 1316):

Plans that are exempt from Emergency Care Services Arbitration under Regulation 1316:

SB 227/Reg 1319 Arbitration Program (Primary Care and Chronic Care Management Services):


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