Anthem Cyber Attack: Links and Info for Consumers

The insurance company Anthem reported in February 2015 that it was a victim of a cyberattack and there was a breach involving the personal information of as many as 62,000 Delaware residents. The Delaware Department of Insurance is monitoring the Anthem security breach and will add relevant information and links to this site as it becomes available.

To learn more about the data breach and the credit monitoring services that Anthem is providing to affected customers please visit www.AnthemFacts.com. Consumers may also call Anthem, toll-free, at 1-877-263-7995.

Spanish-speaking members may access information at www.AnthemInforma.com, or receive assistance in Spanish at 1-877-263-7995.

Feb. 26, 2015: Current and former Anthem members (and Highmark BlueCross BlueShield members who use(d) the BlueCard) dating back to 2004 whose personal information was included in the database that was compromised can now visit AnthemFacts.com to learn how to enroll in two years of free credit monitoring and identity theft repair services provided by AllClear ID.

The free identity protection services provided include two years of:

• Identity Repair Assistance – Should a member experience fraud, an investigator will do the work to recover financial losses, restore the member’s credit, and ensure the member’s identity is returned to its proper condition. This assistance will cover any fraud that has occurred since the incident first began.
• Credit Monitoring – At no cost, members may also enroll in additional protections, including credit monitoring. Credit monitoring alerts consumers when banks and creditors use their identity to open new credit accounts.
• Child Identity Protection – Child-specific identity protection services will also be offered to any members with children insured through their Anthem plan.

Identity theft repair services are available to Anthem members who feel they have experienced fraud. For members who have been impacted by the cyberattack, these services are automatically available and do not require enrollment.

Additional protections through credit monitoring services require members to actively enroll because members must provide their personal information and consent to have their credit monitored.

What sort of personal information has been compromised?

On January 29, 2015, Anthem discovered the unauthorized access of consumer information including member names, member health identification numbers, dates of birth, Social Security numbers, addresses, telephone numbers, email addresses, employment information and income data.

As with any data breach, be on the lookout for suspicious activities that may try to phish or collect sensitive information, like user names, passwords and credit card information. Do not click on any links sent to you in an email or via social media, as scammers will try to take advantage of the breach. Often they will send phishing emails that appear to be from your bank or Anthem offering to help. Anthem has stated that they will not be calling members (they will send notices by mail), so if you receive a phone call from someone saying they work for Anthem, do not provide them with any personal or banking information.

Identity Theft: Links and Information

Federal Trade Commission: Identity Theft

Learn how to: place fraud alerts with credit reporting companies, access free credit reports, create an Identity Theft Report, and more.